Terms of service

Welcome to the ASIT Group of Motoring Solutions

Your vehicle will be covered for the specific product as selected by you on the ASIT Group E- Commerce site. 

The Covered Components, Duration and items Not Covered are specified in the respective policy wording.

It is important to read through the Terms and Conditions before purchasing the product/s, and familiarise yourself with the rules and obligations. Please ensure that you receive the policy wording of the product/s within 24 hours of purchase, if required earlier please feel free to send an e-mail request to our Customer Care Department at (customercare@asitgroup.net)

 

 

1.    CUSTOMER OBLIGATIONS

 

All work will only be carried out by an Authorised Dealer as required by the Manufacturer or at a RMI dealer

To carry out preventative maintenance in respect of your vehicle, which must include the checking of engine oil level, automatic transmission fluid, coolant levels and tyre pressure or faults detected by the onboard computer

Ensure that your vehicle is presented for servicing and inspection in accordance with the Manufacturer's recommendations

When submitting a claim, ensure that the vehicle is booked in at an authorised dealer and ensure that authorisation is provided by the ASIT Group before any repair is undertaken

Once the repair is completed, you must ensure that the work is satisfactory and complete as well as sign all invoices submitted by the dealer servicing your vehicle when work has been completed before payment is made.

 

 

 

2.    SUBMITTING A CLAIM AND CUSTOMER RESPONSIBILITIES

 

In the event the approved dealer submits a claim, please have an authorised dealer or a RMI workshop contact the ASIT Group at claims@asitgroup.net or 087-8021736

 

·       The vehicle must be at the workshop before an Authorisation will be given

·       The workshop will be required to provide the following:

o   Their Dealership Name and address

o   Owners Name

o   Policy number

o   Vehicle Registration number

o   Current kilometers of the Vehicle

o   The type of component required, together with the cost associated with the repair

·       You, the customer will ensure that prior authorisation is obtained from the ASIT Group before any repairs is undertaken:

·       Once the repair is completed, you must inspect your vehicle to ensure that the repair is satisfactory and completed in all respects;

·       You must check and sign all invoices submitted by the Approved Dealer repairing your vehicle when work has been completed so that they can submit the invoice for payment

 

3.    TRANSFERING OF THE POLICY

 

Your policy may only be transferred to the new owner of the vehicle the ASIT Group has registered at the time of purchase, the policy may not be transferred to another vehicle, due to the risk that was calculated at the time of purchase that was based on your particular vehicle.

 

Here are the Conditions:

 

·       The policy must be active and valid

·       Premiums must have been paid in full and deemed active by the ASIT Group

 

What process is required to transfer my policy:

·       You must submit a written or an electronic request (customercare@asitgroup.net)  to the ASIT Group for the transfer to commence and include the new owner’s information

·       The ASIT Group will review and approve the transfer should the above criteria be met

 

4.    CANCELLATION OF THE POLICY

 

After the cooling-off period, you have the right to cancel your policy at any time by providing 30 days’ notice to the ASIT Group. To initiate the cancellation, you must submit a written or an electronic request (customercare@asitgroup.net) to the ASIT Group.

 

Please note that after the cooling off period there will be a prorata refund, the following deductions will apply:

·       Sales Fees

·       Administration Fees

·       Claims Authorised and or Paid

·       The remaining balance will be refunded

The Refund Payment will occur within 30 days upon receipt of the written cancellation request date by you the owner of the vehicle/policy.

 

 

 

5.    TERMINATION OF THE POLICY

 

The ASIT Group reserves the right to terminate this policy by giving you the customer, notice in writing, via E-mail, Fax or Postal Services, and the benefits will immediately cease when:

    • a fraudulent act is committed, whether knowingly or unknowingly, all benefits under your plan will immediately cease.
    • This includes any attempts to obtain benefits through improper or fraudulent means
    • Tampering of the odometer in any way whatsoever
    • Payment not received within 15 days of purchase
    • Material change, with regards to pricing and the cost associated with the premiums
    • If you, as the customer, fail to meet any other obligation specified

 

No refunds of any kind will be provided in such cases as above accept when there is a material change, then the refund conditions will apply as stipulated in point 4, CANCELLATION OF THE POLICY as per above.

 

 

6.    AUTHORISATION & CURRENCY

 

The policy is valid in South Africa as well as its neighbouring countries, however all payments related to approved claims will only be made in South African Rand  

 

Legal Governance:

    • The laws of the Republic of South Africa govern your policy
    • In case of any disputes arising under your plan, the courts of South Africa will have jurisdiction.

Remember to follow the proper procedures for amendments, cancellations, and refunds.

It is imperative to uphold honesty and integrity to maintain the validity and benefits of your policy.